Privacy Notice | Prime Route Logistics

1. Information We Collect

We collect personal information you provide directly, including name, email, phone number, and shipping addresses when you create a shipment or contact us. We also collect usage data such as IP addresses, browser type, and pages visited for analytics and security purposes.

2. How We Use Your Information

Your information is used to process shipments, provide tracking updates, communicate service changes, and improve our platform. We never sell your personal data to third parties.

3. Data Security

We implement industry-standard encryption (TLS 1.3), HTTP-only secure cookies, and access controls to protect your data. Our database uses row-level security policies, and sensitive information is encrypted at rest.

4. Cookies

We use essential cookies for authentication and session management. No third-party advertising cookies are used. Analytics cookies are anonymized and used solely to improve our service.

5. Data Retention

Shipment data is retained for 2 years after delivery for compliance and dispute resolution. Account data is retained until you request deletion. You may request data export or deletion at any time.

6. Your Rights

You have the right to access, correct, delete, or export your personal data. Contact privacy@prime-route-logistics.com to exercise these rights. We respond to all requests within 30 days.

7. Updates

This privacy notice may be updated periodically. Significant changes will be communicated via email or a prominent notice on our website.